Growing Hope. One Ride. One Patient. One Story at a Time.
General
What is HanTrúc™?
HanTrúc™ is a purpose-driven apparel brand supporting access to essential medical care. Through considered design and everyday pieces, each purchase contributes to transportation assistance for patients in need.
Rooted in cultural heritage and minimalist design, the brand reflects resilience, balance, and intention.
How do you pronounce “HanTrúc”?
“Hahn-TROOK.”
The name reflects serenity and resilience.
Where are you based?
HanTrúc™ is based in California and operates through trusted fulfillment partners.
Do you have a physical store?
HanTrúc™ is currently an online-only brand.
Mission & Impact
How does my purchase support patients?
A portion of every purchase supports transportation assistance programs that help patients reach essential medical treatment.
What is the HanTrúc™ Impact Model?
HanTrúc™ was built on the belief that access to care should never depend on distance.
A portion of every purchase supports transportation assistance, helping ensure patients can reach treatment when it matters most. We share periodic updates on the impact made through our work.
How is impact measured?
On average, a single ride ranges from $35–$50. We provide periodic updates to reflect the support made possible through our community.
Is my purchase tax-deductible?
No. Purchases are not tax-deductible, as HanTrúc™ operates as a for-profit entity.
Are you partnered with a nonprofit?
HanTrúc™ supports transportation programs through ongoing contributions, including the American Cancer Society Road To Recovery® initiative.
Orders
How do I place an order?
Select your items and proceed through our secure checkout using credit/debit card, Shop Pay, PayPal, Apple Pay, Google Pay, or Google Pay.
Can I change or cancel my order?
Orders begin processing shortly after being placed. Please review all details carefully before confirming your purchase.
Do you offer personalization?
HanTrúc™ focuses on curated collections. Custom offerings may be introduced in future releases.
Shipping
Where do you ship?
Currently, we ship within the United States.
How long does shipping take?
Shipping times vary based on how your item is prepared:
Made-to-Order Pieces
Production: 2–7 business days
Shipping: 3–7 business days
In-Stock Pieces
Processing: 1–2 business days
Shipping: 3–7 business days
Tracking details are provided once your order ships.
How much is shipping?
Complimentary standard shipping is offered on orders of $100 or more.
Shipping rates for orders below this amount are calculated at checkout.
Do items ship from multiple locations?
Yes. Orders may ship from California or partner fulfillment centers depending on the item.
Returns & Exchanges
What is your return policy?
HanTrúc™ pieces are offered in two formats: made-to-order and in-stock.
Made-to-Order Pieces
Select items are created individually once an order is placed. These pieces are not eligible for return or exchange.
In-Stock Pieces
Items held in our inventory may be returned within 14 days of delivery, provided they are unused and in original condition.
If your order arrives damaged, misprinted, or incorrect, we will provide a replacement or refund. Please contact us within 14 days of delivery so we can make it right.
Do you offer exchanges?
Exchanges are available for eligible in-stock items. Defective or incorrect items will be replaced at no cost.
Sizing & Product Details
How do I find my size?
Each product page includes a detailed size guide. We recommend reviewing measurements before purchase.
Are your items embroidered or printed?
Some pieces feature embroidery, while others use premium direct-to-garment printing. Details are listed on each product page.
Will colors vary?
Slight variations may occur due to screen settings.
Payment
What payment methods do you accept?
Credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Is my payment secure?
All transactions are processed through Shopify’s secure, encrypted checkout.
Wholesale & Partnerships
Do you offer wholesale or bulk orders?
HanTrúc™ currently focuses on limited collections. Wholesale opportunities may be considered in the future.
Can we collaborate?
We welcome inquiries for partnerships and community initiatives.
Brand & Design
Is the HanTrúc™ name trademarked?
Trademark registration is currently in process.
Can I use your images or designs?
All content is proprietary. Please contact us for licensing inquiries.
Do you use AI in design?
AI may assist in early concept exploration. All final designs are original and refined by hand.
Privacy
How is my data used?
Your information is used solely to process orders and improve your experience. We do not sell personal data.
Do you store payment information?
No. Payments are securely handled by Shopify.
Contact
Email: info@hantruc.org
Phone/Text: (925) 215-1700
Instagram: @HanTruc2025
Facebook: HanTrucOfficial
Mailing Address:
111 Deerwood Rd, Suite 200
San Ramon, CA 94583
