Our Approach
Each HanTrúc™ piece is thoughtfully prepared with intention, whether created individually once ordered or selected from our in-stock collection. Because of this, return eligibility varies by item type.
Made-to-Order Pieces
Select HanTrúc pieces are created individually once an order is placed. Because these items are prepared specifically for each order, they are not eligible for return or exchange.
In-Stock Pieces
Eligible in-stock items may be returned within 14 days of delivery, provided they are:
• Unused
• In original condition
• In their original packaging
To request a return, please contact us with your order details. Once your return has been approved, we will provide return instructions.
Refunds are issued after the returned merchandise has been received and inspected.
Exchanges
Exchanges are available for eligible in-stock items within the return period and are subject to product availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery.
We will gladly arrange an appropriate replacement or refund at no additional cost to you.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is the result of a damaged, defective, or incorrect item.
Original shipping charges are non-refundable, except where the return is due to an error by HanTrúc.
Refused & Undeliverable Packages
Please ensure that your shipping information is complete and that someone is available to receive signature-required deliveries in select products when applicable.
Orders returned to HanTrúc due to refusal, unsuccessful delivery attempts, failure to collect the package, or an incorrect or incomplete shipping address will be eligible for refund once the merchandise has been received and inspected.
Actual outbound and return shipping charges incurred by HanTrúc may be deducted from the refund.
If you would like a returned order to be reshipped, additional shipping charges will apply.
This policy does not apply when a package is refused because of visible shipping damage or when the delivery issue results from an error by HanTrúc or the carrier.
Complimentary Gifts & Promotional Benefits
Complimentary gifts provided with a qualifying purchase should be returned with the merchandise if the qualifying order is returned.
If a complimentary gift is not returned, HanTrúc reserves the right to deduct its stated promotional value from the refund.
Promotional store credit issued in connection with a qualifying purchase may be canceled if that purchase is returned.
If a partial return causes an order to no longer qualify for a promotional offer or bundle, the associated promotional benefit may be adjusted accordingly.
Non-Returnable Items
Gift cards and contributions made in support of our mission are not eligible for return or refund.
Contact
For all return and exchange inquiries, please contact:
info@hantruc.org
